Thank you for shopping with Naypa Fashion. We are committed to providing you with the best possible shopping experience. In the rare event that you are not completely satisfied with your purchase, we offer a 3-day refund policy to ensure your peace of mind.

Eligibility for Refund: 

To be eligible for a refund, please ensure that your item meets the following criteria:

1. We Only Accept Return if you get any Wrong Product or If Any Damage Product .
2. The item must be in its original condition, unused, and in the same packaging as received.
3. You must initiate the refund request within 3 days from the date of delivery.

Non-Refundable Items: 

Certain items are not eligible for refunds. These include:

1. Items that have been personalized or customized.
2. Perishable goods, such as food or flowers.
3. Items marked as “Final Sale” or “Non-Returnable.”

Refund Process: To request a refund, please follow these steps:

1. Contact our Customer Support team at naypafashion@gmail.com or +977-9705010200 within 3 days of receiving your item. Provide your order number and a detailed reason for the refund request.
2. Our Customer Support team will review your request and guide you through the return process, including the address for returning the item.
3. Once your return request is approved, you want to ship a parcel via courier to our office address.
4. Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund.

Refund Timeframe: 

Refunds will be processed within 2-4 business days after we receive the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

Contact Us: 

If you have any questions or concerns about our refund policy, please feel free to contact us at naypafashion@gmail.com or +977-9801090201. Our dedicated customer support team is here to assist you.

we reserves the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Naypa Fashion. We appreciate your trust in our brand.